Shipping & Delivery Policy

1. Introduction

This policy explains how Veltraxy processes and ships orders for the City Ride Kit.

2. Order Processing

Orders are typically processed within 1–3 business days. Processing does not include weekends or public holidays.

3. Shipping Availability

Shipping available to the United States, Canada, Australia and supported European Union destinations.

We do not offer worldwide shipping.

4. Domestic Shipping

Orders within the United States have an estimated delivery time of 3–7 business days after processing.

5. International Shipping

The company is based in the United States. International shipping availability may vary depending on the destination, carrier coverage, applicable regulations and order requirements.

6. Shipping Costs

Shipping costs are calculated at checkout based on destination. We do not offer free shipping.

7. Estimated Delivery Times

Delivery times are estimates and may vary depending on destination, carrier operations, customs processing and other circumstances.

• United States: 3–7 business days
• Canada: 5–10 business days
• Australia: 7–14 business days
• European Union: 5–12 business days

8. Customs and Import Duties

International orders may be subject to customs duties, taxes or fees imposed by the destination country. These charges, where applicable, are the responsibility of the recipient unless stated otherwise at checkout.

9. Tracking Information

When tracking is available for your shipment, we will share tracking details by email once your order has shipped.

10. Delivery Issues

If your order has not arrived within the estimated time, please contact us with your order number and we will help investigate.

11. Incorrect Addresses

Please check your shipping address carefully at checkout. Contact us as soon as possible if you notice an error; we cannot guarantee changes once an order has shipped.

12. Lost or Delayed Packages

If a package appears lost or significantly delayed, contact us and we will work with you and the carrier to find a resolution, in line with applicable consumer protection laws.

13. Contact Information

If you have questions, contact Veltraxy at [email protected], by phone at +1 (213) 745-6783, or by mail at 1626 S Hill St, Los Angeles, CA 90015, US.