Privacy Policy

1. Introduction

Veltraxy ("we", "us") respects your privacy. This policy explains how we handle personal information when you use veltraxy.com or purchase the City Ride Kit.

2. Information We Collect

• Contact details you provide, such as name, email, phone and country
• Order information, such as shipping address and items purchased
• Messages you send us
• Technical data such as browser type and pages visited, where cookies are permitted

3. How We Use Information

• To process and deliver orders
• To respond to enquiries and provide support
• To operate, secure and improve the website
• To comply with legal obligations

4. Payments

Payments are handled by third-party payment providers through secure hosted checkout. We do not collect or store full payment card details on this website.

5. Sharing Information

We share information only with service providers who help us run our business — such as payment, shipping and hosting providers — and where required by law. We do not sell personal information.

6. Cookies

We use essential cookies and, with your consent, optional cookies. See our Cookie Policy for details.

7. Data Retention

We keep personal information only as long as needed for the purposes described or as required by law.

8. Your Rights

Depending on where you live, you may have rights to access, correct, delete or restrict use of your personal information, or to object to processing. Contact us to make a request.

9. International Users

We are based in the United States. If you access the site from Canada, Australia, the European Union or elsewhere, your information may be processed in the United States. Where laws such as the EU GDPR, Canada's PIPEDA, Australia's Privacy Act or California privacy laws apply, we will handle your information in accordance with those requirements.

10. Children

This website is not directed at children under 16, and we do not knowingly collect their personal information.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page.

12. Contact Information

If you have questions, contact Veltraxy at [email protected], by phone at +1 (213) 745-6783, or by mail at 1626 S Hill St, Los Angeles, CA 90015, US.