Returns & Refunds Policy

1. Introduction

We want you to be satisfied with your City Ride Kit. This policy explains how returns and refunds work. Nothing in this policy limits your rights under applicable consumer protection laws.

2. Return Eligibility

You may request a return within 30 days after delivery.

3. Return Requests

To start a return, contact us at [email protected] with your order number and reason for return. We will provide return instructions.

4. Return Conditions

• The item must be unused
• Original packaging is required
• All four accessories must be included
• Proof of purchase is required

5. Damaged or Incorrect Items

If your kit arrives damaged or incorrect, contact our support team with your order information and relevant photographs so we can resolve it.

6. Non-Returnable Items

Kits that are used, incomplete, or returned without original packaging may not be eligible, except where required by applicable law.

7. Return Shipping

The customer is responsible for return shipping costs unless the item is defective or incorrect, subject to applicable consumer protection laws.

8. Refund Eligibility

Once we receive and inspect your return, we will let you know whether the refund is approved.

9. Refund Processing

Approved refunds are issued to the original payment method. Refund processing times depend on the payment provider and financial institution.

10. Exchanges

As we sell a single kit, we handle exchanges for damaged or incorrect items on a case-by-case basis. Please contact us.

11. International Returns

International returns may involve additional shipping or customs considerations. Please contact us before sending an international return.

12. Contact Information

If you have questions, contact Veltraxy at [email protected], by phone at +1 (213) 745-6783, or by mail at 1626 S Hill St, Los Angeles, CA 90015, US.